Effective Date: October 4, 2025

Who we are

This Privacy Policy describes how LPA PDR, LLC (referred to as “Paintless Dent Repair LPA”, “LPA PDR,” “we,” “us,” or “our”), operating the website https://paintlessdentrepairpro.com/ (the “Service”), collects, uses, and discloses your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Service, including information that may personally identify you (“Personal Data”).

1.1 Personal Data You Provide Directly

We may collect Personal Data that you voluntarily provide to us when you:

Fill out a contact form or request an estimate.
Request an appointment or service.
Sign up for newsletters or promotional materials.
Communicate with us via email, phone, or text message (SMS).

This Personal Data may include, but is not limited to:

Contact Information: Name, email address, phone number, and physical address.
Vehicle Information: Make, model, year, VIN (if provided), and details regarding the damage and required services (e.g., photos or descriptions of dents).
Payment Information: If you make a payment for our services, we may collect billing information (though this is typically processed securely by a third-party payment processor, which will have its own privacy policy).

1.2 Usage Data and Tracking Technologies (Cookies)

We may also automatically collect certain information about how the Service is accessed and used (“Usage Data”). This may include:

Your computer’s Internet Protocol address (IP address).
Browser type and version.
The pages of our Service you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies and Tracking: We use cookies and similar tracking technologies (like Google Analytics) to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

LPA PDR uses the collected data for various purposes, primarily to provide and improve our paintless dent repair services:

To Provide and Manage the Service: To process your requests, provide estimates, schedule appointments, and perform the PDR services you requested.
Communication: To contact you with service-related notices, appointment confirmations, updates, and customer support.
Marketing and Promotions: To send you promotional emails or text messages (if you have opted-in) about our services, special offers, or other news. You can opt-out of these communications at any time.
Improvement: To monitor the usage of the Service and analyze data to improve the quality of our website and service offerings.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

LPA PDR does not sell or rent your Personal Data to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”)—for example, to assist with scheduling, payment processing, website hosting, or email delivery. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., a subpoena or court order).
- Protect and defend the rights or property of LPA PDR.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
Business Transfers: If LPA PDR is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS/MMS messages from LPA PDR regarding your service requests, appointments, estimates, and promotions.

Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. You may receive one final confirmation message indicating you have been unsubscribed.
Non-Transfer/Non-Sale: We do not sell, rent, or transfer your mobile information to third parties for their marketing or promotional purposes.

5. Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your information, we cannot guarantee its absolute security.

6. Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., social media or third-party review sites). If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Service is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: (360) 281-4929
By mail: 5110 NE 81st Ave, Vancouver, WA 98662

Privacy Policy